FAQ’s

The fees at the Rotterdam Expat Centre are as follows:

It is not possible to pay at the front desk of the Rotterdam Expat Centre.

By bank or Creditcard.

You will be asked for payment at the final stage of scheduling the appointment online.

The person scheduling the appointment will have to pay in order for the appointment to be scheduled.

No, you can't pay by invoice.

IND appointments within one immigration case per person are free.

Bank appointments at the Rotterdam Expat Centre are still free of charge.

You do not need to be married in order to be counted as one family.

The refund will be made in two weeks.

The pick-up location can still be changed if biometrics still need to be provided.

It is possible to reschedule it to July. From 1st July you will pay for the service of the Expat Centre.

This appointment can only be made at the official IND offices.

You will be seen as a no-show.

They will no longer be eligible for the discounted price.

Every appointment is automatically allocated an appointment code.

Yes, the Fees that have been mentioned are fixed and not negotiable.

Yes, these charges are for both.

If you are an Orientation Year Student or an entrepreneur that has been facilitated by Rotterdam Partners, you will not be subject to payment to make use of the one-stop-shop services.

If you cancel your appointment prior to two working days before your appointment, or your appointment has been cancelled by us, you will receive a refund within 2 weeks after cancelling.

The Rotterdam Expat Centre makes use of a no-show policy, which is to be applied if an individual is not present at the starting time of their appointment or has rescheduled/canceled their appointment within the two working days prior to their appointment.

You can reschedule or cancel your appointment using the respective links in your confirmation email.

You will be able to cancel/reschedule your appointment a maximum of two working days in advance in order to avoid our no-show policy.