At the Rotterdam Expat Centre you can book an appointment to register with the municipality to receive a BSN. And you can make an appointment with the IND to collect your residence permit, and/or to provide your biometrical information. This service is called the One-Stop-Shop.

Please note that you cannot:

  • change your address at the Rotterdam Expat Centre
  • register at the Rotterdam Expat Centre as a Non-Resident (RNI), please click here if you want to register as a non-resident.

Steps before making an appointment:


You can only register in the municipality of Rotterdam. If you have an address in another municipality, please schedule an appointment at your respective city hall. Normally you can also register for Schiedam, but that is temporarily not possible.

Capelle aan den IJssel and Vlaardingen are not part of Rotterdam.


Please ensure that you are eligible to schedule an appointment. Click here to see a full list of the groups that can make use of the one-stop-shop. If you do not fall under one of these groups, please schedule an appointment at city hall. Your appointment can be cancelled by us if you do not fall under our target groups.


You need to print out and bring a number of documents to your appointment. You can find more information on what documents are necessary in your case on our webpage about long term municipal registration.


Appointments can only be scheduled on our website, below on this page. Please read carefully which types of services you need. It is not possible to make appointments by phone or email.

If you need more information, please check our webpage about long term municipal registration.

Appointment as of August 1st

You can schedule an appointment for registration in the Municipal Records Database (BRP), and IND appointment or a combined appointment (BRP+IND). As per our announcement in May we will charge fees for appointments from August 1st onwards. If you have any questions, please refer to our full FAQ list by clicking here. If your questions are not listed, you can email your question to

If you are an Orientation Year Student, and you want to pick up your Orientation Year Visa (Highly skilled migrant visa does not count) or an entrepreneur that has been facilitated by Rotterdam Partners, please contact the front desk for an appointment.