FAQ’s

You can schedule an appointment for the combined one stop shop where you can do the first registration (obtain your BSN), pick up your residence card and open a bank appointment and you can schedule a consultation appointment for general information.

If you are a highly skilled migrant (applicable for the 30% ruling), scientific researcher, PHD Student, Intra Corporate Transferee (ICT) or an orientation year student (or a family member), you can make an appointment at the Rotterdam International Center (formerly Rotterdam Expat Centre). Otherwise please schedule the appointment at the municipality of Rotterdam +31 (0)10-2671625.

International students need to schedule an appointment for first registration at the municipality of Rotterdam. Please be aware that some universities organize inhouse days whereby the municipality does the first registration at the campus. For more information check with your HR department. Be aware! If you are a graduate then you can use the services of Rotterdam Expat Centre!

Starting August 1st 2023, we are charging a fee, in order to ensure the quality and continuity of the Rotterdam International Center’s services.

It is not possible to hand in your residence permit at the Rotterdam International Center (formerly Rotterdam Expat Centre). Click read more to find out how you can return your permit.

You can cancel your appointment by writing an e-mail to info@rotterdamexpatcentre.nl or calling the expat centre: +31 (0)10-7900190.