Ukraine: find the latest information regarding the ongoing situation and emergency traveling to the Netherlands

Is the Rotterdam Expat Centre open?

Yes, the one stop shop of Rotterdam Expat Centre is open. Check the availability here.

Rotterdam Expat Centre will still be available every day for all your questions via phone: 010 790 0190 and email:

We kindly ask you to follow the measures mentioned below:

  • Please keep the 1.5m distance during your appointment and wear a face mask inside the building. This applies to every person aged 13 years or over.
  • International newcomers travelling from a very high-risk area are required to self-quarantine for 10┬ádays by the Dutch government. Please do not visit Rotterdam Expat Centre while in quarantine.
  • Please be on time (max. 5 minutes before your appointment).
  • Services IND: All services you are used to are available for the IND procedure: picking up residence card and providing biometrics.
  • Services municipality: First registration is possible. We highly appreciate it if you bring all the documentation ready and filled in when coming to the appointment.
  • We also ask you to keep the guidelines of the RIVM in mind. If you experience any flu symptoms (fever, cough and/or shortness of breath), we kindly request you to reschedule the appointment to a later date.